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Terms & Conditions

Terms and Conditions of the services of Navaideas

1 Introduction

1.1 Navaideas hereinafter referred to as the Company's website, is a website for the distribution of products through the Internet created by the Company "NAVA S.A.", based in Thessaloniki, having its headquarters in 12th klm O.N.R. Thessalonikis-Kilkis, Ionia, Thessaloniki, Greece, by phone at: +30 2317 00 7177, VAT Number: 081135372, Tax Office: FAE THESSALONIKI and Company Registration Number (GEMI): 041829906000.

The following terms and conditions will apply to the use of the Company's website, which is located at the website Navaideas provided by the Company. By using the website provided by the Company, users indicate the full acceptance of the terms and conditions that the Company has set or will set in the future.

1.2 If a user or user representative does not agree with these terms and conditions, then he must not use the Company's website. The users of the Company's services or the visitors of the website Navaideas will hereinafter be referred to as "Customer", regardless of whether they place orders for products from the Company.

2. Intellectual property rights

2.1 This website is one of the official online stores of the Company. All content of the website, including images, graphics, photographs, designs, texts, services and products are the intellectual property of the Company or are used with an appropriate license and are protected under the relevant provisions of Greek law, European law and international conventions. All content on the site has been submitted to a notary public who has certified the intellectual property.

2.2 It is prohibited to copy, distribute, transfer, process, resell, create a derivative work or mislead the public about the actual provider of the Content of the website. Reproduction, republishing, downloading, uploading, announcement, dissemination or transmission or any other use of the Content in any way or for commercial or other purposes is permitted only with the prior written permission of the Company or any other copyright holder. The names, images, logos and insignia that represent the Company or third parties and their products or services are the exclusive trademarks of the Company or third parties protected by the relevant trademark laws. Their appearance on the website should in no way be construed as a transfer or assignment of their license or right of use.

3. Company Responsibility

3.1 The Customer confirms that the contact details, shipping and pricing of the products he declares are true and will not need any additional processing by the Company to check, correct or complete.

The Company has the right to access the Customer's data upon the Customer's request for technical support or if an audit needs to be carried out or at the request of the authorities in accordance with what is stated in the Personal Data Confidentiality and Protection Policy.

3.2 The Company notifies by Email to the Customer the way in which he can have access to the Control Panel of his card (Control Panel) and the way to control his order / payment files.

3.3 The Company could exceptionally, provide support and advice on issues that are not purely related to the use of the products that the Customer has purchased from the Company. The Customer acknowledges that the Company is not responsible for the correctness or completeness of the support instructions that will be given to the Customer.

3.4 The Company does not control the content of the information that passes through the network of its advertisers, nor does it guarantee the reliability of any information that appears on the internet through or because of its advertisements in various media. In addition, it does not guarantee the commercial or personal solvency of anyone who appears on the internet as its representative or the fulfillment of any specific promises / offers from third parties and is not responsible for any damages that may occur to the Customer or those who trade with him due to delays, non-delivery of goods for any reason, error or omission.

3.5 The use of any information provided through the Internet is the responsibility of the user and the Company has no responsibility for the accuracy or quality of this information.

3.6 The Company, under any circumstances and conditions and for any reason, has no responsibility for any damage arising from the use, availability or non-availability of the products it offers.

3.7 The Company regularly upgrades installed applications that exist on its servers in order to maintain the security levels at the highest possible level. It is the exclusive obligation of the Customer, especially in cases where security incidents occur, to check and update the security codes of his card (account control panel).

3.8 The Company regularly backs up the files and databases of Customer and Order Files. The Company does not bear any responsibility in case the backup is not updated or can not be used by the Customer software. If the Customer wants to keep a detailed record of his transactions, he must keep a backup of the transaction files of the Customer tab on his behalf. The backup that the Customer keeps should be downloaded to the Customer's personal computer.

In case the Customer requests recovery of older files, the Company will deliver the backup that concerns the Customer within a reasonable time. In some cases, delivery may be delayed by a few days.

3.9 The Company after the intervention of the prosecutor or the request of the competent authorities follows the legal procedures for law enforcement and can access data concerning the orders, the payment methods and the Sensitive Personal Information (SPI) of the Customer. This may result in the Company disclosing all information provided to the Company, including information contained on the Company's servers.

3.10 The Company is not liable to customers for damages that may arise from the execution or non-execution of their order or from the form of delivery service. The Company is also reserved regarding the delivery time of the products in cases of force majeure.

3.11 The Customer acknowledges that the Company may customize the products it provides to the Customer through third party suppliers, based on the current specifications of each supplier. The Customer acknowledges that the Company is not responsible and exposed to the Customer or any third party for any claims arising from the disposal of these products.

Limitation of Liability - Insurance - Compensation

The Company makes significant efforts to ensure that its website includes accurate and up-to-date information. However, it is not bound by the accuracy, timeliness and completeness of the content published and therefore does not bear any responsibility. Specifically, the Company must check its website for the correctness of its functionality and appearance for the two (2) most recent versions of the most popular browsers (such as Google Chrome, Mozilla Firefox, Safari, Opera and Internet Explorer ). The Company is not responsible for any change that occurs in the functionality or the content of its website, due to the use by the Customer of an older version of the above browsers, or any other browser.

According to a directive of the European Commission, consumers and traders have at their disposal the Online Dispute Resolution (ODR) platform for the electronic resolution of their disputes, whether they concern domestic or cross-border transactions. The ODR is directly linked to the competent Alternative Dispute Resolution (ADR) bodies in each country, which undertake the handling of complaints. For Greece these bodies are:

a. the Independent Authority "The Greek Ombudsman" and

b. the Mediator of Banking - Investment Services

See the players for each country here.

4.  Personal Data Confidentiality and Protection Policy

See here for details on the Processing of Personal Data.

5. Money Back Guarantee

See here for details on the Money Back Guarantee.

6. Security

6.1 All transactions you make through the Company's website are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to distance sales. The Company recognizes the importance of the issue of Personal Data security, as well as electronic transactions and has taken all necessary measures, with the most modern and advanced methods, to ensure the maximum possible security. All information related to your personal information is secure and confidential.

6.2 The Customer acknowledges that access to the Company's control panel and services requires the use of a Password and Personal Security Code, which provide absolute security access to the Customer's personal data. It is possible to modify the Personal Security Code (password) as often as the Customer wishes.

6.3 The Customer accepts that he is solely responsible for maintaining the confidentiality of his account passwords by third parties. The code used by the Customer must comply with the rules set by the Company regarding the number of characters, the combination of letters, numbers and symbols. In case of loss or leakage, the Company must be notified immediately. The Company is not responsible for the use of the secret code by an unauthorized person.

6.4 The Customer must always have his contact details up to date and notify the Company of any change. The communication and information of the Company to the Customer for issues concerning his account is carried out via email or through relevant information pages on the Company's site.

6.5 The Customer acknowledges that email is defined as the main communication channel between the Company and the Customer and therefore must check it regularly in order to ensure the communication of information from the Company to the Customer.

Confidentiality of Transactions

6.6 All information transmitted by the Company's customer / subscriber is confidential and the Company has taken all necessary measures to be used only when deemed necessary within the framework of the services provided.

Some of the measures that have been taken are the following:

a. Only authorized personnel have access to transaction information and only when necessary, e.g. for processing applications.

b. The Company does not disclose the details of the Customers and their transactions, unless it has a written authorization from the Customer or this is imposed by a court decision or decision of another public authority.

c. In the event that the Company uses third parties to support its systems, it takes charge to ensure confidentiality.

d. The Customer can request any information kept about him as well as their correction in case he can substantiate the existence of an error.

e. For his own security, the Customer should treat all information provided through the service as confidential and private and avoid making any disclosure to third parties.

f. The e-mail address of the Customer can be used only after his consent for the sending of informative emails and newsletters about the Company and with any new offers or discounts provided by it. In case the Customer does not wish to receive informative emails of this form, he can be deleted from the contact list by clicking on the link at the end of each informative email - newsletter.

7. Electronic Document Transmission

7.1 The Customer must notify the Company of the e-mail addresses to which the issued invoices will be sent. Specifically, the invoices are sent to the email address stated in the invoicing information by the administrator while the receipts are sent to the administration email. In addition, the Customer expressly states that the specific e-mail addresses and any information related to them are under his complete, exclusive and undisputed control. These addresses should not be accessible to third parties unless they are authorized by the Customer himself. The Company has no responsibility for any third party access to the Customer's email addresses or for any damage the Customer may suffer from access to and / or use of his email addresses by third parties.

7.2 For any change in the data he has declared and especially in the e-mail address data, the Customer is exclusively responsible, and must inform the Company about the changes. The Company does not bear any responsibility in case of inability or delay in informing the Customer for the issuance of an invoice for the above reason.

7.3 The Company has no responsibility for any damage (positive or negative) of the Customer and / or third parties arising due to inability or delay of the Customer's access to his e-mail.

7.4 The Customer accepts that the Company makes every reasonable effort to ensure the availability of the electronic document transmission service. In any case, the issued document is also available through the control panel of the Company. The Customer can find and download the document from the "Order History" of his account.

8. Acceptance of Terms and Conditions

8.1 These terms and conditions of the Company's services are drawn up on the basis of all the rules of law of the Greek territory, are governed by Greek Law, by the applicable ordinance of the European Union and by the International Treaties and are interpreted according to the rules of good faith, transactional ethics and the social and economic purpose of the right. In the event that a term or provision of such terms of use is to be deemed invalid or voidable, such invalidity or cancellation will not affect the validity of the other terms, and the parties will make every effort to replace the invalid  or voidable terms or conditions, with others as close as possible to the content of the invalid or voidable terms or provisions.
8.2 Customers of the Company's products must be over 18 years of age. Exceptionally and in accordance with the General Data Protection Regulation of the EU. 2016/679, they can be subscribed to the list of regular information (Newsletter) EU residents who have completed the 16th year of age with the consent of their guardian.
8.3 The Customer agrees that the information he fills in the applications he sends to the Company is true and accurate. The Customer also does not knowingly violate the rights of third parties. In case of legal entities, the Customer binds the specific legal entity.
8.4 From the use of the Company's websites it is presumed that the Customer agrees with all the terms listed on this website and the reading of this text is required before using our services and placing any order of services or products. In addition, the consent as well as the full and unconditional acceptance of the listed terms, is expressed, certified and declared responsibly by clicking the mouse on the link "I have read and agree to the Terms of Use". Alternatively, any other way that may lead to use or order of product or use of the Company's websites, is considered as his signature in this text.
8.5 The Company provides the Customer with Third Party Products depending on his order. The guarantees and the recommended ways of use that govern the use of each third party product may differ from those of the Company.
8.6 Every electronic order of services is sent to the Company via internet, only if the Customer has previously unconditionally accepted the above terms of agreement, as an additional proof that the Customer became fully aware of the terms and unreservedly agreed with them.
8.7 The Customer agrees that for any dispute arising between the Customer and the Company, the laws of the Greek state will apply and the competent courts for their resolution will be the Courts of Thessaloniki. The Company has the right to modify without notice the Terms of Use of the Service Agreement.
8.8 The terms contained herein supersede any other agreement or negotiation between Customer and the Company, orally, in writing or otherwise, including any statements by a representative of the Company. The Customer accepts that there may be additional terms for the use of specific services.

Consumer line

From Monday to Friday

+30 2317 00 5678

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